FAQ

How to delegate a domain to your NS?

1. Log in to your billing account.
2. Go to the "Products / Services" section and select "DNS hosting".
3. Select a service and click "Go". After that, you will be automatically logged into DNSmanager.
4. In the DNSmanager panel, go to the "Main" -> "Domain names" section.
5. Click "Create".
6. Select "Type" -> "master", in the "Domain name" enter the domain that you want to delegate, in the "IP address" specify the IP address to which the domain will refer.
7. After that, in the registrar’s panel, you need to delegate the domain to the NS server of the provider. Delegation takes about a couple of hours, but no longer than 72 hours.
You need to specify NS server at the registrar:
ns1.pq.hosting
ns2.pq.hosting

What is the Complaints Loyalty Policy?

We respect the law of each country where we are located, so we are very careful about complaints, even from individuals.

We process each complaint manually, if you have violated the rules and a complaint is received against you, we will stop your server immediately and without a refund.

Why do you need a hosting?

Any Internet resource (website, portal, online store, database, etc.) must be physically located on a server with a permanent access to the Internet. The provision of such a server is called hosting. Good hosting also assumes constant control over equipment, data protection from external threats, software provision and assistance in Internet resource management. We provide all of this - and even more.

What kind of servers are there and how are they differ?

We offer you two types of servers - virtual (VPS / VDS) and dedicated. A dedicated server is a separate physical machine that is completely at the disposal of the client. A virtual server is an emulation of a separate server, however several such servers can be located on one physical machine. A virtual server saves money, while a dedicated server provides more power and absolute control. As a rule, dedicated servers are necessary for large projects, and for a small site it is quite enough to rent a VPS.

What is the difference between VPS and VDS?

Nothing at all. Virtual Privat Server (VPS) and Virtual Dedicated Server (VDS) are two different names for the same technology - virtual server.

What is an SSD and why is it better than an ordinary one?

SSD in English stands for solid-state drive. This is an alternative to the more widespread earlier HDD (hard disk drive). SSD is a more modern and "advanced" storage technology. Firstly, it can significantly increase the write and read speed, so SSDs work significantly faster. Secondly, they are much stronger and more reliable, while being lighter and more compact, and also completely silent. Of course, such disks are more expensive than "regular" HDDs, but we use only NVMe on our servers to provide our clients with the ideal operating speed.

What is KVM virtualization?

We provide a virtual server service. A virtual server is an emulation of a server, while several such servers can be allocated and work simultaneously (independently, isolated from each other) on one physical machine. And to ensure the separation of one "hardware" into several virtual "machines", virtualization technology is needed. KVM is one of such technologies built into the core of Linux operating system. KVM is not inferior to other virtualization technologies by its technical parameters, but at the same time it is much more convenient to work with, so we use KVM on all our virtual servers.

I rent your server for the site. Where exactly will my information be allocated?

All your information will be allocated on our servers. And the servers are allocated on the racks of data centers in territories of four countries: the Netherlands, Russia, Moldova, Latvia (on your choice). Data center is a specialized storage room that maintains the ideal temperature and humidity for the hardware operation, providing multiple levels of uninterruptible power supply and ultra-high-speed Internet connections. All this is under the twenty-four-hour supervision of technical specialists and armed guards.

Who will be able to access my information?

Only the circle of persons you define yourself. In addition to this list, no one else will be able to access your information - this is guaranteed by the protection of data centers, our IT security department and, of course, by the law.

Are your services completely official?

Our business is legal and officially documented down to the last chip. We work in full compliance with the legislation of the European Union, Russia and Moldova.

How to choose the most suitable tariff for yourself?

As easy as ABC. Please contact our manager, he will ask you a number of guiding question - and select the most optimal solution for you. We have specially created a wide range of tariffs to meet the maximum spectrum of customer needs.

I have chosen a tariff. Will I be able to change it later?

Of course. You can do this at any time.

I already have a site on another hosting. How can I move it to yours?

We'll do it ourselves. And it's absolutely free. Contact our manager - and he will ask you for all the necessary information about your website. And then we’ll have to do our part.

What is a DDoS attack? Is there any protection against it?

A DDoS attack is a hacker attack, the purpose of which is to disable temporarily an Internet resource with all respective consequences. Such attacks are often carried out towards online stores or websites of competing firms, or websites of financial, military or political institutions, and sometimes with the aim of simply "revenge" or even "having nothing to do". A DDoS attack usually works like this. A virus program is installed from the hacker's computer to many "unprotected" computers throughout the network, which makes the "zombie computers" access the target address. Often, being not able to hold too large simultaneous influx of "visitors", the target resource becomes unavailable, to put it simply - "lays down". DDoS protection is software that detects and filters out such anomalous activity. We provide reliable protection against DDoS attacks on all of our servers.

What processors are used?

NL - 2x Intel Xeon E5-2640V2
RU - 2x Intel Xeon E5-2680V2
USA - 2x Intel Xeon E5-2680V2
СA - 2x Intel Xeon E5-2680V2
LV - 2x Intel Xeon E5-2680V2
UA - 2x Intel Xeon E5-2680V2
MD - 2x Intel Xeon E5-2680V2
HK - 2x Intel Xeon E5-2680V2
DE - 2x Intel Xeon E5-2680V2
SK - 2x Intel Xeon E5-2680V2
CZ - 2x Intel Xeon E5-2680V2
GB - 2x Intel Xeon E5-2680V2
IL - 2x Intel Xeon E5-2680V2

Refund policy?

We refund the money if the service is not provided in full, but only after filling out an application, where user verification is required by means of presenting a copy of passport and completing an application.

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